Questions, comments, complaints - Canadian Air Transport Security Authority

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Questions, comments, complaints

Questions, comments, complaints

	Is your question or comment related to carry-on bags? The answer to your question may be covered in our Travellers’ FAQs. Please consult our responses before submitting a question. If your request is time sensitive, please call toll-free at 1-888-294-2202. Is your question or comment related to an in-flight topic? Please contact your air carrier. CATSA contact information: Telephone: 1-888-294-2202 (toll-free) Facsimile: 613-990-1295 TTY: 613-949-5534 Feedback form: Please complete our Feedback form and we will review your message. If your browser does not support forms, you can send your enquiry by e-mail. CATSA provides a safe and harassment-free work environment. We expect our employees to treat members of the public with respect and ask that members of the public do the same. CATSA employees will not respond to emails or engage in telephone conversations with individuals who use offensive, threatening or harassing language. Thank you for your interest and feedback.

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	Under the authority of the Canadian Aviation Security Regulations, CATSA is permitted to collect your personal information for the purposes of responding to your enquiry or complaint. The information you provide will be used to process your enquiry and may be forwarded to the operating department responsible for responding to your request. The information you provide is protected in accordance with the Privacy Act and will be used for follow-up and statistical reporting purposes. The Privacy Act states that you have the right to access your personal information and request changes to incorrect information. Should you wish to make a request to access or correct your personal information or if you have any questions about this collection, please contact the CATSA Access to Information and Privacy Coordinator.