CATSA on YouTube

CATSA on YouTube

The Canadian Air Transport Security Authority (CATSA), established in 2002, is a Crown corporation responsible for:

  • Pre-board screening – the screening of passengers, their carry-on baggage and their personal belongings;
  • Hold-baggage screening – the screening of checked baggage;
  • Non-passenger screening – the screening of non-passengers on a random basis; and
  • Restricted Area Identity Card – the administration of access control to airport restricted areas through biometric identifiers. 

CATSA’s YouTube account is another means of interacting with the organization and provide the opportunity to learn about getting through security more quickly and easily. We look forward to sharing information and encourage visits to our website for more detailed information.

CATSA’s use of YouTube is intended to encourage interaction between the users of this platform and CATSA and in no way verifies nor confirms either the accuracy of user comments or their compliance with the guidelines outlined in these Terms of Use. CATSA does not endorse any of the views in comments posted by users. Comments that violate these policies may result in CATSA deleting the comment and blocking the user to prevent further inappropriate comments.

Content

The CATSA YouTube channel is mainly used as an alternative method for accessing the material posted in CATSA's video gallery. If you are looking for more information about CATSA, information is available on the website.

Links to Other Websites

Links to websites not under the control of the Government of Canada from our YouTube channels are provided solely for the convenience of users. Neither CATSA nor the Government of Canada is responsible for the accuracy, currency or reliability of the content on these sites. CATSA and the Government of Canada do not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Posting Frequency

The number of videos posted will vary; depending on when new content becomes available. During some periods, we may post significantly more or fewer videos than average. Videos will be posted Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT.

Availability

CATSA’s YouTube channels are also subject to downtime that may be out of CATSA’s control, because YouTube servers are managed by a third party. As such, we accept no responsibility for the YouTube website becoming unresponsive or unavailable.

Subscribers/Friends

At this time, CATSA only accepts friend requests from other Government of Canada institutions and organizations that we believe are relevant to the mandate of our work - specifically, as it relates to transportation and infrastructure. This could include accepting requests from YouTube accounts of non-profit organizations, associations and other governmental agencies.

You are required to have a valid YouTube account to subscribe to CATSA's YouTube channel.

We will only take steps to remove or block subscribers if they do not abide by this YouTube Policy. Users may also be reported to YouTube if they do not comply to YouTube's terms of use.

The appearance of a YouTube user as a follower of the CATSA account does not imply endorsement, nor does CATSA subscribing to any particular channel or following any particular user.

Feedback and Messages

Feedback and interaction is highly encouraged. All video and channel comments, as well as email sent to the YouTube account will be read, and any emerging themes or helpful suggestions will be passed to the relevant people in CATSA. Although we are not able to reply individually to all messages, they will be handled on a case-by-case basis and responded to when deemed appropriate.

If we feel a comment or a question posed to CATSA requires a response and/or a greater level of detail, we may develop a formal response and distribute the information through other channels such as our website or other social media channels. We will pay attention to emerging themes and helpful suggestions and look forward to this potential interaction.

Media are asked to send questions to CATSA’s spokesperson.

CATSA cannot engage in issues of party politics or answer questions that break the rules of our commenting policy.

Accessibility

YouTube, as a third party service provider, is not bound by Government of Canada policies for web accessibility.

The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. If you have any problems accessing any information on the site, visit CATSA's video gallery on our official website.

Copyright

Information posted by CATSA is subject to the Copyright Act of Canada. For more information, see the Important Notices page on the CATSA website.

Official Languages

CATSA respects the Official Languages Act and is committed to ensuring that information products are available in both French and English, of equal quality. Videos will be posted simultaneously in both official languages.

Through the very nature of the social media forum, content will vary between the English and French YouTube accounts, particularly where messages and comments are concerned. Any comments that originate from CATSA will be made available in both official languages when it concerns both English and French communities. Comments, video responses, and questions that require a response will be answered in the official language of origin.

Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are written.

The YouTube interface is available in multiple languages including English and French. To change the interface's language settings, select either “English” or “French” from the language selection menu available in YouTube's website footer (the bottom of the website).

Privacy

CATSA’s YouTube channel is not a Government of Canada website. Users of YouTube are encouraged to read YouTube's privacy policy.

Information that CATSA collects from its YouTube channel is used for responding to enquires, statistical reporting and is protected in accordance with the Privacy Act.  For additional information please refer to the Personal Information Bank entitled Public Communications (PSU 914). Users are strongly advised not to post personal information that they would want to keep private, such as home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information.

Should you have any questions about your privacy rights as explained in the notice above, please contact CATSA’s Privacy Advisor.

Links to Other Websites

Links to websites not under the control of the Government of Canada from our YouTube channels are provided solely for the convenience of users. Neither CATSA nor the Government of Canada is responsible for the accuracy, currency or reliability of the content on these sites. CATSA and the Government of Canada do not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Additional Information

If you are looking for more information about CATSA, please consult our website.

The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website.

If you have questions about this policy, please contact socialmedia@catsa.gc.ca.

Contact information

CATSA's YouTube channels are managed by the Communications team, located at:

99 Bank St 13th Flr
Ottawa ON K1P 6B9
Email: socialmedia@catsa.gc.ca

For further contact details, please see the Contact Us page on CATSA's website.

For media enquiries

Media representatives can contact CATSA’s spokesperson during regular working hours and on an emergency basis after regular working hours.

Thank you for taking the time to read CATSA’s terms of use. We encourage your participation in our discussion and look forward to an active exchange of ideas.

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