Customer Service Commitment to Passengers

Customer Service Commitment to Passengers

1. Passengers acknowledged upon arrival

English | Français Official Languages sign


  • Acknowledge you.
  • Greet you in both Official Languages.

2. Passengers assisted throughout screening process

Process icon


  • Guide you through the screening process.
  • Inform you.
  • Answer your questions.
  • Offer you the available options.

 3. Interactions with passengers are courteous and professional

People shaking hands icon


  • Make your security our #1 priority.
  • Treat you fairly.
  • Be courteous.
  • Listen to you.
  • Handle your belongings with care.

4. Desired customer service outcome:

Handshake icon

Passengers had a positive screening experience, and have trust and confidence in CATSA.

Note:  Screening Officers actions are aimed at achieving several results, which, combined, lead to one desired customer service outcome.


Customer service commitment, service delivery

Share This Page

Facebook Icon, Twitter Icon, LinkedIn Icon, Pinterest Icon, Email Icon