Questions, Comments, and Complaints

Questions, Comments, Complaints

If your request is time sensitive, please call toll-free at 1-888-294-2202.

Is your question or comment related to an in-flight topic?

Please contact your air carrier.

CATSA contact information:

Telephone: 1-888-294-2202 (toll-free)

Facsimile: 613-990-1295

Feedback form:

Please complete our Feedback form and we will review your message. If your browser does not support forms, you can send your enquiry by e-mail.

CATSA provides a safe and harassment-free work environment. We expect our employees to treat members of the public with respect and ask that members of the public do the same. CATSA employees will not respond to emails or engage in telephone conversations with individuals who use offensive, threatening or harassing language.

Thank you for your interest and feedback.

*Please do not submit your resume through this form. If you wish to submit your resume, please do so through the Careers section.
Please include your contact information so that we can reply to your feedback:

Please note that the information provided is protected under the provisions of the Privacy Act.

Questions, Comments, and Complaints

Add new comment

Under the authority of the Canadian Aviation Security Regulations, CATSA is permitted to collect your personal information for the purposes of responding to your enquiry or complaint. The information you provide will be used to process your enquiry and may be forwarded to the operating department responsible for responding to your request. The information you provide is protected in accordance with the Privacy Act and will be used for follow-up and statistical reporting purposes. The Privacy Act states that you have the right to access your personal information and request changes to incorrect information. Should you wish to make a request to access or correct your personal information or if you have any questions about this collection, please contact the CATSA Access to Information and Privacy Coordinator.

Share This Page

Facebook Icon, Twitter Icon, LinkedIn Icon, Pinterest Icon, Email Icon